Eight years in customer success and SaaS implementation. I also mentor graduates and early-career professionals, and I am invited to speak, train and consult at events, companies and universities in India.
Start here
A customer success, account management or implementation professional for a B2B technology company.
See how I help →A speaker, trainer or consultant for your company, conference or university in India.
Invite me →You are a graduate or fresher, in any field, and want a clear path and a practical plan.
Get mentored →Career
Select a role. The bar under each name shows how long I stayed.
of renewals collected across 700+ accounts.
Problems I help with
Current industry evidence, my approach, and the experience behind it.
My approach: Rank accounts by risk and agree renewal plans early. Give every key account an executive sponsor.
My approach: Agree a short list of health signals the team trusts. Build one account view with a fixed review rhythm.
My approach: Keep one shared renewal and expansion forecast. Make handoffs clear from onboarding to renewal to growth.
My approach: Cost AI beyond tokens: people, data, integration and compliance. Show leaders the full lifecycle cost.
My approach: Give IT, finance and the business the same numbers. Start with showback, then move to chargeback.
My approach: Keep one registry of tools and one intake route. Require a business case before funding.
These are industry problems, not claims that I have solved these exact cases. Each card shows related work and the method I would use.
Case studies
18 strategic and enterprise accounts, mainly in North America, worth about USD 6M. Each had to adopt the platform and renew.
Structured renewal and adoption plans across the whole portfolio.
700+ SMB and enterprise accounts and USD 6M+ ARR, with a customer success function still being built.
98% of renewals collected, with a repeatable way to cover many accounts.
Enterprise clients in the US, Canada, EMEA and APAC adopting Targetprocess, each needing a guide from kickoff to go-live.
Client power users trained in administration and advanced reporting; a delivery team coached through reviews and training.
A large organisation needed its people, not only its systems, to adopt a change.
A structured adoption plan with measurable readiness indicators, delivered within two months.
Speak, train and mentor
I am invited to speak at events and to train and consult at companies and universities in India. I also mentor fresh graduates and early-career professionals, in any field, on building a clear career path.
Individual or group sessions, in person or online, by arrangement.
Remote consulting delivered for organisations in South Africa, the UK and India.
Based in Seoul, with invitations in India especially welcome. I am open to remote work, global opportunities and relocating. Paid work in Korea depends on my visa status.
Skills and details
Keeping customers adopting, renewing and growing.
Taking a platform from requirements to live use.
Building, coaching and connecting teams.
Grouped by what they are used for.
Salesforce · Gainsight · Gong
Targetprocess · ApptioOne · Cloudability
Jira · ServiceNow · Confluence
NetSuite · Excel · PowerPoint
Background
R.T.M. Nagpur University · CGPA 8.6/10
Alliance University · CGPA 8.6/10
Targetprocess · ApptioOne · Cloudability
Yonsei University Korean Language Institute
Contact
Hiring for customer success, organising an event, planning a university programme, or looking for career guidance: book a 45-minute video call, or get in touch directly. I am open to opportunities in Korea, India and worldwide.